Orders will take about one to two business days for us to process.  Weekends and federal holidays do not count as business days.  All orders we process and ship out will have tracking number(s).  We will email you the tracking number(s) once we ship your order.  Please check your email or your spam folder if you have not received the tracking number within 3 business days.  Most email to AOL email addresses will be in the spam folder.  Please check.  You can always call us at 1-866-888-6630 Monday to Friday 9am to 7pm Pacific Standard Time, or email us at sales@edfplanes.com  Or better yet, try our live chat above this page to solve any issue you have with your order.

COD
Sorry, no CODs. 

INTERNATIONAL ORDERS
Any international orders leaving the country go via USPS and we will email you the tracking number.  Tracking number can be tracked here. While we make every attempt to get orders through customs the responsibility lies with the customer and EDFPlanes.com Inc. will not be held responsible for tax and duty.

TAX
Customers will be responsible for applicable taxes. Only CA residents must pay sales tax of 8.25%. Amount of duty fee vary for Europe and Asia, and EDFPlanes.com will provide the necessary documentation to minimize hassle and unnecessary surcharges.

SHIPPING
EDFPlanes.com Inc. uses UPS as our primary shipper. UPS can not ship to a Post Office Box. If you receive mail at a Post Office Box please provide your physical street address in the Shipping Address area. Not doing so can result in delaying the order from shipping out or cancellation.

All orders to Alaska, Puerto Rico and Hawaii must be shipped by USPS.  Please select the USPS shipping method upon checkout.

PREPAID/ MAIL ORDER
For customers who wish to place an order with check or money order, please add the items to cart, and go checkout.  Print the page with the total including shipping charge.  Make a check/money order payable to EDFPlanes Inc.  Our address is 13240 Amar Rd, City of Industry, CA 91746

WARRANTY
All products come with a manufacturer warranty of 30 days unless otherwise stated. If an item breaks or malfunctions under normal use you may request an RMA number within 30 days of delivery and return the item with given RMA number for repair or replacement. The warranty is void if the item is altered or abused (Examples: altering or removing the aircraft parts, disassembling, dropping or mishandling the product).

If you take your aircraft apart the warranty is void! DO NOT take the aircraft apart or try to fix your aircraft unless under instruction from our service department.

Damage sustained during use in “flying” is not covered under warranty. In other words if you bought a car that was under warranty and ran it into a pole the dealership isn’t going to fix your car due to your negligence; so if a aircraft is dropped or hit against a tree the manufacturer will not pay for a replacement RC aircraft.

Some items will need to be returned to the importer or manufacturer for repair or replacement. We do not issue prepaid shipping labels. The customer is responsible for shipping the product back to us.

Why do I have to pay for shipping to send back a broken item? All returns need to be evaluated by a Certified RC Aircraft Technician. If after the evaluation it is determined that the item in question has a manufacturers defect, in most cases you will be compensated for the return shipping.

EDFPlanes.com makes every effort to be as reasonable as possible. For example if you have done something to your aircraft so that it is no longer covered under warranty please just tell us the truth and we will do our best to help you. Our RC aircrafts go through an extensive amount of quality control and they won't simply not function out of the box. Please be as accurate as possible when explaining how your RC aircraft broke.

RETURNS
Our return / exchange policy is very simple. If the item we sent you is defective when you received the shipment from us (NOT AFTER USE), you can report to us by email for return / exchange / refund arrangement.

Request(s) for return or exchange and report(s) of missing or damaged part(s) must be received within 7 days of your receipt of merchandise(s). We reserve the rights to entertain requests received thereafter.

All returns are subjected to a 15% restocking fee. There is no return once the merchandise box is opened. Exchange is possible only if the merchandise is found to be genuinely defective at the point of receipt.

Items returned must be in as-new conditions with the packing slips, manuals, accessories and all other items intact in original packaging. Returned merchandise must be received from our customer before we will process and ship out any replacement or refund. All merchandise should be returned to us by shipping carriers with safe method which provides proof of shipment (just in case your item does not reach us. so you can check with your local shipping carrier.) We will not responsible for the lost of returned merchandise in shipping.

Shipping and handling charges for all orders are non-refundable, as we have paid the Post Office to send the shipment and the Post Office will NOT refund the postage cost back to us after they processed the shipment. Customer will be responsible for the return shipping cost to send return back to us. For returned merchandise that is found to be genuinely defective, we ship out replacement for free (we pay for the replacement shipping cost) and will not charge additional shipping and handling fees.

We reserve the right to return merchandise to its customer and not refund money, if we in our opinion deem that the merchandise has been used, crashed, abused, misused or modified in any form, or has been damaged by water, dust, or other contaminants.

*** All items are tested 3 times to make sure they are working properly before we ship them to our customers.

*** Please inspect the product when you received the shipment, identified any issue and report to us BEFORE you try to fly / use it. Please also check over the product (especially the aircrafts and air planes) and make sure they are all good every time before use (or taking to the air).

*** Return / exchange / refund is not allowed if the item has been used or flew. Please understand that RC aircrafts and airplanes can crash if mistake made or you do not know how to fly, any kind of crash or hard landing may caused damage(s) to the aircraft or plane. We have no control over your flying skill, behavior or the conditions you have chosen to fly in. We tested all products before shipment as we stated above, if you have any problem with the aircraft or other product(s) you ordered from us, please report it at the time when you received the shipment (not after use please). If you used / flew the product, or crashed product, no matter what the reason. We are sorry but we can not be responsible for your crash or use.

*** These terms applied to all sales made from our website, email, or fax. If you do not agree our terms, please do not make the order.